Microsoft dynamics 365 for customer services

#MICROSOFT DYNAMICS 365 FOR CUSTOMER SERVICES HOW TO#
#MICROSOFT DYNAMICS 365 FOR CUSTOMER SERVICES INSTALL#

Microsoft Dynamics 365 helps by providing business intelligence insights on interactive, personalized dashboards that allow you to both visualize your general data and drill into the specifics.

Service Intelligence: Collecting and visualizing your data empowers your business by allowing decision makers to identify trends and opportunities.

Tag certain pieces of information to make them easier to find during searches, optimize articles for mobile readability and enable your team to create content easily with this intuitive knowledge system.

Centralized Knowledge: A unified system for collecting and storing knowledge provides your team with a single source of information across your channels.

Additionally, the system provides a user-friendly interface designed to encourage your agents with gamified rewards systems and guidance. Comprehensive tools in the Microsoft Dynamics 365 system, like real-time analytics, customer information collection and communication tools, arm your agents with the capabilities they need to boost their productivity.

Agent Tools: Empower your agents by providing them with a complete desktop and mobile platform for their sales functions.

This experience is helped by the systemвЂ™s intuitive forums and blog platforms, searching capabilities, mobile optimizations and customer portals. By providing both through a branded experience, you provide a fulfilling experience for customers that will keep them coming back.

Self-Service and Community Functions: An increasing number of customers prefer to get answers themselves or through online communities.

This is facilitated by providing customer information to agents, generating real-time insights and promoting chat and co-browsing functions, among other features. This unified platform guarantees consistent customer service by delivering personalized services with ease.

Omni-Channel Engagement: Engage customers across a variety of channels and on any device.

The Microsoft Dynamics 365 Customer Service system offers a variety of functions and capabilities, each of which contributes to improved customer service and productivity. Get Started Today! Microsoft Dynamics 365 Customer Service Capabilities This way, your agents have the support they need to provide efficient services and improved customer service.

#MICROSOFT DYNAMICS 365 FOR CUSTOMER SERVICES HOW TO#

In this module, you will learn how to work with Customer Service Insights to use Artificial Intelligence (AI) in your Dynamics 365 Customer Service solution.The Microsoft Dynamics 365 Customer Service system enables consistent experiences for customers using an omni-channel support system that supports both self and assisted service engagements in any combination.

Lesson 4: IoT alerts and sending commands.

Lesson 3: Device management and interaction.

Lesson 1: Getting started with Connected Customer Service.

In this module, you will learn how to use Dynamics 365 Connected Customer Service to take data and help execute actual business actions on the data.

Lesson 7: Rescheduling service activities and substituting resources.

Lesson 6: Scheduling service activities.

Lesson 5: Working with fulfillment preferences.

Lesson 3: Defining and working with bookable resources.

Lesson 2: Configure Customer Service Scheduling.

Lesson 1: Getting Started with Customer Service Scheduling.

In this module, you will learn how to use the Customer Service Scheduling feature in Dynamics 365 Customer Service

Lesson 7: Integrate a Power Virtual Agents bot.

Lesson 6: Create smart assist solutions.

Lesson 3: Routing and work distribution.

In this module, you will learn how to work with Omnichannel for Dynamics 365 Customer Service.

Lesson 1: Knowledge management overview.

Additionally, you will learn the lifecycle of knowledge articles. In this module you will learn how to create and use knowledge management.

Create and use service level agreements.

Lesson 2: Create and manage entitlements.

In this module you will learn how to define and use entitlements and entitlement templates as well as service level agreements and how these tools enable case resolution. Module 3: Service Level Agreements and Entitlements

Open and resolve customer service cases.

In this module you will learn how to open and resolve customer service cases, both manually and with automation.ДЄfter completing this module, you will be able to:

Identify common customer service scenarios.

#MICROSOFT DYNAMICS 365 FOR CUSTOMER SERVICES INSTALL#

Install and configure the customer service application.

We will install and configure the application as well as learn about security roles, related applications and analytics.ДЄfter completing this module, students will be able to: In this module you will learn the basics of customer service in Dynamics 365.

Microsoft dynamics 365 for customer services